Privacy Policy

Effective Date: Dec 1, 2025

Welcome to Hayahay Ph! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online platform to book on-demand services (the “Services”) through our website and mobile application (collectively, the “Platform”).

Please read this policy carefully. By accessing or using our Platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information

Full name

Contact details (email, phone number, address)

Profile information (e.g., profile photo, preferences)

Payment details (via secure third-party payment processors)

b. Service Usage Information

Booking history

Chat logs with service providers

Reviews and ratings

Interaction logs with customer support

c. Device and Technical Information

IP address

Device type and operating system

Browser type

Access times and referring URLs

Location data (with your permission)

2. How We Use Your Information

We use your information to:

Facilitate and manage your bookings

Verify your identity and prevent fraud

Improve our services and user experience

Send transactional and promotional communications

Provide customer support

Comply with legal obligations

3. Sharing of Information

We may share your information with:

Service Providers: To fulfill your bookings and requests

Marketing Partners: With your explicit consent

Authorities: When required by law, regulation, or legal process

Business Transfers: In case of a merger, sale, or acquisition

We do not sell your personal information to third parties.

4. Data Retention

We retain your information for as long as necessary to:

Provide our services

Comply with legal obligations

Resolve disputes

Enforce our agreements

5. Your Rights and Choices

Depending on your location, you may have the right to:

Access the information we hold about you

Request correction or deletion of your data

Object to or restrict our processing

Withdraw your consent at any time

Lodge a complaint with a data protection authority

You can update your personal information or communication preferences through your account settings.

6. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information. However, no system is 100% secure. Please take precautions when sharing information online.

7. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

8. Children's Privacy

Our Platform is not intended for children under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of material changes by posting the new policy on our Platform or contacting you directly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

[Platform Name]
Email: support@hayahay.ph
Phone: +639553469349
Address: 2nd lot, 2nd Road, Dimalanda St., Bgy Sicsican, Puerto Princesa City, Palawan, Philippines